FAQ

I、Loan Rules

1.How long can I read after borrowing ebooks?

2.How to check out the expiration date?

3.Is there any tag displaying the expireation date on ebooks?

4.How to do if I forget my account and password?

II、Readers Install

1.Can I have offline reading via mobile devices, such as computer, smart phone or tablet?

2.Can I have online reading via mobile devices, such as computer, smart phone or tablet?

3.Why does it show up error messages while installing PC Reader?

4.Why does it open abnormally after installing PC Reader?

III、Operation of Readers

1.How many devices limited to download ebooks that I borrow/purchase?

2.Is there any manual for the use of Reader?

3.What does the number of kilometers mean on the library list?

4.Can I search ebooks in library?

5.I’ve borrowed ebooks, but they didn’t show up in my bookshelf.

6.Can I delete the ebooks that I didn’t borrow and purchase on my bookshelf?

7.Can I renew the ebooks that are expired?

8.How to return ebooks? Will it overdue?

IV、Ebook Reading

1.How to read audio books?

2.How to do if I couldn’t play audio with PC Reader?

3.Can I print the conten of the ebooks that I purchase/borrow? How?

4.I can’t find out the function of highlighter of reader.

5.Can I share part of content to my friends?

6.Can I search the content of the ebooks?

7.How to use highlighter and note in the books with Epub formate?

I‧Loan Rules

1.How long can I read after borrowing ebooks?

The period of time would depend on loan rules of each library.

2.How to check out the expiration date?

You can check it out on the top of navigator where is "information of Policy" on the website of HyRead library.

3.Is there any tag displaying the expireation date on ebooks?

(1)Log in to HyRead ebook website. Go to the bookshelf which is on the top of navigator and you can check it out. See as the below picture.


(2)In bookshelf of Readers, there is a tag on top of the cover which shows up the days left to the expiration date.

4.How to do if I forget my account and password?

If you are the reader of the one of HyRead libraries. Your account is the same account of the library.[Id/Passowrd]If you forget your account, just contact the librarians.

II‧Readers Install

1.Can I have offline reading via mobile devices, such as computer, smart phone or tablet?

Yes. Please install HyRead Library Reader. See also the steps on the page of[Download Readers]

2.Can I have online reading via mobile devices, such as computer, smart phone or tablet?

Yes. Go to detail Page and click the button of “Online Reading” or go to bookshelf to click “Open” after you borrow or purchase the ebooks.

3.Why does it show up error messages while installing PC Reader?

(1)Click [Save] when you download PC Reader. Please confirm the storage space of your computer before you download because the file needs at least 44.8M。
(2)If the internet quality is not stable, the process of downloading file may not be completed. However, after downloading, the installing program starts installing would show up the message that it missed some component.

4.Why does it open abnormally after installing PC Reader?

If the OS is Windows XP, you don't need the components of .Net FrameWork 4 version. The system would ask you if installing automatically when your computer doesn’t have the component. If the system doesn’t install automatically, you can install by yourself. Go to「Start > All programs > file [HyWeb] > file [Hyread Library] > install dotNet」

III‧Operation of Readers

1.How many devices limited to download ebooks that I borrow/purchase?

Allow 3 devices at the same time to active the readers.

2.Is there any manual for the use of Reader?

(1)On Web, there is Manual on the top of the navigator of information.
(2)In Reader, click manual which is on the top of the right hand.

3.What does the number of kilometer mean on the library list?

It is the distance which is calculated by GPS from the library to my location.

4.Can I search ebooks in library?

Yes. On the top of the left hand「Recommendation」> classification list > Click 「All」 or choose classification that you want to search > Key in your key word on the search bar.

5.I’ve borrowed ebooks, but they didn’t show up in my bookshelf.

Choose your library in the library list and log in. Go to [my bookshelf] and click circle arrow to 「sync bookshelf」and you can get your ebooks.

6.Can I delete the ebooks that I didn’t borrow and purchase on my bookshelf?

(1)There are 8 trial ebooks to let users experience with ebook reading.
(2)Go to the filter function on the top of the right hand and choose not to Display Trial books.

7.Can I renew the ebooks that are expired?

(1)You can renew directly if there is no one to borrow.
(2)Click [My bookshef] and click the one you want to renew and choose [borrow again].

8.How to return ebooks? Will it overdue?

(1)Log in to HyReader library and go to [Bookshelf]. There is the button of [return].
(2)In readers, go to [my bookshelf] and click [return].
(3) If you don’t return ebooks, the system would return them automatically and the tag of the cover would display 「Overdue」 without penalty.

IV‧Ebook Reading

1.How to read audio books?

(1)If you download audio books to read, please click icon of [All Media], it would show up the media list.
(2)Online Reading/Offline Reading : click [blue box] to play multimedia.

2.How to do if I couldn’t play audio with PC Reader?

In OS of Windows XP, you couldn’t play audio because of no play component embedded.
Install the latest version of Windows Media Player of Microsoft.Microsoft

3.Can I print content of the ebooks that I purchase/borrow? How?

(1)Not all ebooks are allowed to print. It would depend on publishers.
(2)If the books are allowed to print, The metadata would note Yes to print and it would show up the button of [print] when you are in reading mode.

4.I can’t find out the function of highlighter of reader.

There is [Highlighter] on the top of the left hand while signal page reading mode. If you use tablet, please set to vertical reading. Your highlight would be saved in the pages.

5.Can I share part of content to my friends?

If you use the readers of computer and tablet, you can share content. Click the icon of to share. It allows you to share less than 10 pages.

6.Can I search the content of ebooks?

(1)It depends on the source from publishers. If the source is text and you can search content.
(2)The icon of magnifier is search function.

7.How to use highlighter and note in the books with Epub formate?

Long-time click the reading screen and then you can choose words and the functions you want.

TOP
TOP